 |
What is OctoWare CRM?
OctoWare CRM or (Customer Relations Management) is a stand-alone software
application & also an integral part of the (OctoWare e-Business Suite) which is
a full-blown software e-Business suite & the flagship product of OctoSoft.
OctoWare CRM automates all the essential business processes a business would
need to manage; communications with customers and process/execute business
operations of marketing, sales, consultation, technical-support, customer-care &
information/help desk.
Who needs OctoWare CRM?
All types of businesses of all sizes from SMEs "Small to Medium Enterprises"
to very large international enterprises would essentially need and benefit from
OctoWare CRM, however, to be more specific and focused we find the following
would be mostly interested;
- Commercial businesses selling products; these businesses regardless of the
category of products they sell, are challenged and enervated everyday by the
massive & hectic work load of manually or semi-automatically processing all the
routine processes of communicating with customers and managing the content of
the data/information that is exchanged with customers, from marketing campaigns
to closing sales.
- Commercial businesses providing services; these businesses regardless of the
category of services they provide, are mostly dependant on "customer
satisfaction" which is the key factor to retain their customer base and
enrich/expand it with new customers. Adopting modern IT-dependant systems like
"OctoWare CRM" makes perfect sense in ensuring flawless
handling/executing/planning the operations of; customer care, technical support,
consultation & information/help desk.
Why invest in OctoWare CRM?
Investing in an integrated CRM "Customer Relations Management" application
like (OctoWare CRM) gives your business full automation of all the daily/routine
business operations of managing the ever changing data/information of your
customers, which results in;
Saving time, money & increasing productivity
With all the daily/routine business operations automated including; marketing,
sales, customer care, technical support, consultation & information/help desk,
your employees will be able to handle the same amount of work load in a much
less time than before. When your employees do more work in less time because
every operation requires less labor work and less time, that would simply and
directly reflect to your business as increased productivity of your employees
and an overall healthier business.
Necessity NOT trendy
In the 1990's having IT-based systems to automate the CRM "Customer Relations
Management" was a "trendy" thing to have, and was only available to very large
enterprises who can afford the hefty price-tag, but nowadays, it became a
business "necessity"
- To efficiently manage/optimize handling your customer base in its current status
now and to empower it to develop/grow further in the future
- To survive the ferocious competition with competitors who run (or will run)
state-of-the-art IT-based CRM systems
- To make more informative decisions and get better results from the business
intelligence/data mining ad hoc tools that ensures progressive development of
the overall business in terms of ROI "Return-On-Investment with continuously
updated market/business knowledge
- To ensure flawless execution of business operations with powerful built-in ad
hoc tools like "Business Know-How Planning & Scripting" your employees will
build/develop/share/collaborate the utmost knowledge of the business know-how
and even the newly recruited employees will be able to execute operations
according to the most proven efficient business standards.
Sample Key Business Processes Enabled
Instant Online/Offline modes of promoting/executing business operations or
scheduling them to be processed automatically at specific date/time.
- Real-time monitoring/tracking/auditing of each order of products/services via
web/email/SMS technologies.
- Plan/Forecast future demand of products/services using advanced built-in tools.
- Get in-depth knowledge from your database and run virtual scenarios using the
Business-intelligence/Data-Mining built-in tools.
- Customizable security privileges of access to each designated
employee/department.
Business Functions/Modules Covered
- Marketing (Field/Remote) including Promotion, Lead & Opportunity Management
- Sales (Field/Remote) including Quoting, Ordering, Deduction & Claims Management
- Customer Care (Field/Remote) including Customer-Satisfaction & Non-conformance
and Corrective Action Management
- Technical Support (Field/Remote) including Diagnosis, Configuration,
Troubleshooting, Returns, Warranty & Discrepancy
- Consultation (Field/Remote) including Assessment, Knowledge & Decision Support
- Information/Help Desk (Field/Remote) including Incident Reporting
- Customer Profile Management including Proposal Management
- Customer Contract Management including Expiration, Renewals & Entitlements
- Product/Service Delivery Tracking
- Customer Logs
|
|
|